General Terms and Conditions

of RMK GmbH

1. Legal Position of RMK GmbH
RMK GmbH maintains a travel agency business dealing with, amongst other things, the brokering of all-inclusive travel contracts (e.g. flight plus bed and board), transport contracts (e.g. scheduled and charter flights), accommodation contracts (e.g. hotels), rental contracts (e.g. rental vehicles) and insurance contracts (e.g. travel cancellation insurance) between the customer on the one hand and the organiser on the other.

2. Conclusion of the Contract
The description and pricing of a corresponding service on one of the Internet sites used by RMK GmbH (e.g. / are non-binding and, in terms of the law, represent an invitation to tender an offer or travel booking application. This offer or travel booking application emanates from the customer/booking applicant and can be issued in any form (written/by e-mail/verbally/by telephone/by fax/via the Internet). A booking applicant acts in this for all travellers listed in the booking application and is responsible for their contractual obligations as well as his own obligations, provided he has expressly and separately issued a declaration to this effect. The customer/booking applicant receives e-mail confirmation of the offer or booking application having been received via the Internet with a booking code/transaction number.

RMK GmbH reserves the right to accept the offer. The declaration of acceptance may also be in any form or through conclusive action (e.g. debiting the credit card specified by the customer). If a contract is concluded, RMK GmbH issues written booking confirmation to the customer by letter/fax/e-mail.

3. Content and Processing of the Contract
The following apply in the sequence below:
- written booking confirmation from RMK GmbH,
- brochure/catalogue and general terms and conditions of the organiser (e.g. fare/transport terms, the law (e.g. the Insurance Contract Act (Versicherungsvertragsgesetz)).

4. Costs and Payment
The organiser may directly invoice the customer for the booked services, whereby the organiser’s terms of payment and delivery shall apply, or the customer is invoiced by RMK GmbH on the organiser’s behalf, whereby we reserve the right to specify the type of payment and payment deadline (e.g. according to the airline’s fare terms) and are not obliged to order the issuance of tickets/vouchers/policies before the invoice amount has been paid in full; however, in the case of travel services as per Section 651 a) of the German Civil Code (BGB), delayed payment is contingent on the handing over of a guarantee certificate pursuant to Section 651 k) of the German Civil Code (BGB).

If the timely dispatch of the travel documents by post cannot be ensured due to last-minute (re-)bookings/last-minute changes on the part of the traveller, the documents must be sent by courier or left at the airport following consultation with the traveller.

5. Customer Cooperation
Online bookings received workdays before 6 p.m. are processed by RMK GmbH on the same day. Bookings received later than this or on Sundays or bank holidays are processed on the next working day. The customer must ensure that he can be reached at the relevant times at the telephone number specified by him.

The customer must check his travel documents on receipt of them to make sure that they are correct and complete.

In the case of international flights:
- We urgently recommend checking the updated time of departure ahead of schedule (particularly in the case of bookings made well in advance).
- We would like to expressly point out that most airlines require passengers to confirm their return flight 72 hours ahead of schedule.

The customer is responsible for adhering to passport/visa/currency/customs/vaccination requirements.

6. Service and Price Changes
Services changed post-contract shall replace the originally owed service if the change is necessary, minor and is not effected in bad faith by the organiser/RMK GmbH.

Only applicable to flights: The prices confirmed by RMK GmbH are subject to the fare terms of the airlines, which state that a ticket must be issued within a particular period; the payment type and deadline specified by RMK GmbH shall conform with these terms (see Point 4). If payment is not received in time, this may mean that the service can no longer be provided at the quoted price. In all other respects, the general terms and conditions of the organiser shall apply.

7. Rebooking and Cancellation
a. Rebooking before ticket issue
If there is a rebooking before the tickets have been issued, RMK GmbH will not charge a processing fee.
b. Cancellation before ticket issue
If the customer cancels before the tickets have been issued or RMK GmbH cancels before the tickets have been issued due to delayed payment, RMK GmbH shall charge a processing fee of €50 per person.
c. Rebooking after ticket issue
If there is a rebooking after the tickets have been issued, RMK GmbH shall charge a processing fee of €65 per person plus any fees accruing to the organiser.
d. Cancellation after ticket issue
If the customer cancels after the tickets have been issued, RMK GmbH shall charge a processing fee of €75 per person plus any fees accruing to the organiser.

In all other respects, the general terms and conditions of the organiser shall also apply here (e.g. fare terms of the airline in which it may be specified in an individual case in respect of special tariffs in particular that a ticket cannot be e.g. rebooked or reimbursed once it has been issued). The conclusion of travel cancellation insurance incl. additional premiums for services that are not availed of is recommended.

8. Liability
RMK GmbH shall be liable for damages that are not personal injuries up to 3 times the travel price only, unless the damage is as a result of gross negligence/intent.

Vilbeler Landstrasse 203
60388 Frankfurt

Telephone : +49 (0) 6109 / 505400
Fax : +49 (0) 6109 / 507 75 20

Managing Director:
Rita Maria Klenz

Commercial Register Number:
HRB 93291